1. Information We Collect

We collect information that you provide directly to us through our lead generation forms and service requests:

1. Identity Data: Name, professional title, and company name (if applicable).
2. Contact Data: Email address, telephone number, and physical address of the property requiring service in Pune.
3. Service Data: Details about your waterproofing requirements, property history, and specific leak concerns.
4. Technical Data: IP address, browser type, and usage patterns on our digital platforms.

2. How We Use Your Data

We use the collected information to provide high-quality, precise technical services and maintain our corporate standards:

1. To process your service request and provide accurate technical quotes.
2. To dispatch our professional inspection teams to your specified location.
3. To send important updates regarding your active projects and warranty information.
4. To improve our website functionality and user experience based on analytical data.

3. Data Security

As technical experts, we prioritize the security of your data. We implement industry-standard encryption and secure server protocols to prevent unauthorized access, alteration, or disclosure of your personal information. Our internal systems are audited regularly to ensure compliance with modern security standards.

4. Cookies & Tracking

We use essential cookies to ensure our website functions correctly. Analytical cookies may be used to understand how visitors interact with our service pages, allowing us to refine our presentation of technical details and project galleries.

1. Scope of Services

All waterproofing services are provided based on the technical specifications outlined in the finalized service contract. Any deviations from the initial project scope must be documented and approved in writing by both parties.

1. Initial site inspections are required for all formal quotations.
2. Work schedules are subject to weather conditions and site accessibility.
3. Our "Zero-Leak" guarantee is valid only for the specific areas treated as per the contract.

2. Payment & Commercial Terms

We maintain a transparent billing process designed for corporate and residential property managers:

1. A mobilization deposit is required before work commences on any site.
2. Interim payments are tied to verified project milestones.
3. Final payment is due upon completion of the post-application inspection and testing phase.

3. Limitation of Liability

Pune Waterproofing Experts shall not be held liable for structural failures unrelated to the waterproofing application or for damage caused by external factors beyond our control (e.g., natural disasters, unauthorized structural alterations by third parties).